Privacy Policy

Introduction

This Privacy Policy explains how solplus.io (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website. By using our website, you consent to the data practices described in this policy.

Last Updated: [11/09/2025]

Who We Are

Our website address is: http://solplus.io

For privacy-related inquiries, contact us at: [maialbaghdady020@gmail.com]

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

Newsletter Subscriptions: Email address and name
Contact Forms: Name, email address, phone number, and message content
User Accounts: Username, email address, and profile information (if you create an account)
Comments: Name, email address, website URL, and comment content
Reviews: Name, email address, and review content

Information Automatically Collected

When you visit our website, we automatically collect certain information:

Device & Browser Information: IP address, browser type and version, operating system, device type, screen resolution
Usage Data: Pages visited, time spent on pages, clicks, scrolling behavior, date and time of visits
Referral Information: The website or search term that referred you to our site
Location Data: General geographic location based on IP address (country/city level)

Cookies and Tracking Technologies

We use various tracking technologies to collect information:

Essential Cookies:

Session management and website functionality
User preferences and settings

Analytics Cookies:

Google Analytics: Website performance and user behavior analysis
Heatmap tools: Understanding how users interact with our pages

Marketing Cookies:

Social Platforms Pixel: Conversion tracking and audience building
Digital Platforms Ads: Advertising effectiveness measurement
Affiliate tracking pixels: Commission tracking for product referrals

You can manage cookie preferences through your browser settings.

How We Use Your Information

Primary Uses

Communication: Responding to inquiries and providing customer support
Newsletter Delivery: Sending requested email updates and product recommendations
Website Improvement: Analyzing site performance and user experience
Personalization: Customizing content and product recommendations
Security: Protecting against spam, fraud, and abuse

Marketing Uses

Email Marketing: Sending promotional content about solar lighting products
Targeted Advertising: Creating personalized ads on social media platforms
Retargeting: Showing relevant ads to previous website visitors
Performance Analysis: Measuring marketing campaign effectiveness

Data Sharing and Third Parties

Service Providers We Share Data With

Email Service Providers: For newsletter delivery (e.g., Mailchimp, Klaviyo)
Analytics Services: Google Analytics, Facebook Analytics
Cloud Storage: Website hosting and data storage providers
Customer Support Tools: Help desk and communication platforms

We Do NOT

Sell your personal information to third parties
Share your email address with other marketers
Provide your personal data to unrelated businesses

Legal Disclosures

We may disclose your information when required by law, court order, or to protect our legal rights.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

Data Retention

How Long We Keep Your Data

Email Subscribers: Until you unsubscribe or request deletion
Website Analytics: Up to 26 months (Google Analytics standard)
Comments and Reviews: Indefinitely to maintain content integrity
Contact Inquiries: Up to 3 years for customer service records
Marketing Data: As permitted by advertising platforms and applicable law

Automatic Deletion

Session cookies: Deleted when you close your browser
Temporary data: Cleared based on our technical requirements

Your Privacy Rights

Rights That May Apply

Depending on your location and applicable laws, you may have certain privacy rights. We will make reasonable efforts to accommodate legitimate requests, subject to our technical capabilities and legal requirements.

Potential Rights Include

Information Access: We may be able to provide information about data we collect about you
Information Correction: You can request updates to inaccurate information where feasible
Data Deletion: We may be able to delete certain personal data, subject to legal and technical limitations
Data Transfer: We may provide available data in a readable format when technically possible
Processing Restrictions: We may be able to limit certain data processing activities

Marketing Controls (Always Available)

Email Unsubscribe: Opt out of email marketing at any time using unsubscribe links
Cookie Controls: Manage tracking preferences through your browser settings
Ad Preferences: Opt out of personalized advertising through platform-specific settings (Google, Facebook, etc.)

Important Limitations

Please note that our ability to fulfill certain requests may be limited by:

Technical Constraints: Our systems may not support certain data export formats
Third-Party Services: Some data is controlled by service providers (Google Analytics, email platforms)
Legal Requirements: We may need to retain certain data for legal compliance
Operational Needs: Some data may be necessary for website functionality and security

How to Make Requests

Respond within a reasonable timeframe (typically 30-60 days)
Make good faith efforts to accommodate reasonable requests
Explain any limitations or technical constraints we encounter
Provide alternatives when possible

We reserve the right to verify your identity before processing requests and may decline requests that are excessive, repetitive, or technically unfeasible.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure hosting infrastructure

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately for removal.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Providing notice of material changes through email (if you’re subscribed)

Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact us at:

Email: [maialbaghdady020@gmail.com]
Website: http://solplus.io

This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy regulations.